Enzyme based Eco-Friendly Product Manufacturer in India

📢 Free Shipping - Enjoy Free delivery on orders above 399/-🛒
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📢 Free Shipping - Enjoy Free delivery on orders above 399/-🛒

Shipping Policy

Shipping Policy

At Cizar Care, we are committed to delivering our non-toxic, organic, and plant-based cleaning and pet care products to you in a timely and efficient manner. We understand the importance of receiving your products promptly, and our shipping policy is designed to ensure that your order reaches you in perfect condition. Please review the following details regarding our shipping process:

1. Shipping Locations

We currently ship to most locations within India. If you are located outside of India and wish to place an order, please contact our customer service team for assistance. We are continually working to expand our shipping coverage and look forward to serving more customers worldwide in the future.

2. Order Processing Time

Once you place an order with Cizar Care, our team will begin processing it within 24 to 48 hours, excluding weekends and public holidays. Orders placed after 2:00 PM IST on Fridays or on weekends will be processed on the following Monday. Please note that during peak seasons or special promotions, processing times may be slightly longer due to high order volumes.

3. Shipping Methods and Delivery Time

We offer a variety of shipping methods to accommodate your needs. The estimated delivery time and shipping costs will depend on your location and the shipping method chosen at checkout.

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-4 business days.
  • Same-Day or Next-Day Delivery: Available in select locations for orders placed before 12:00 PM IST.

Please note that the delivery times mentioned are estimates and may vary depending on factors beyond our control, such as weather conditions, courier delays, or remote delivery locations. We strive to meet these delivery windows and will keep you informed of any unexpected delays.

4. Shipping Charges

Shipping charges are calculated based on the weight of the products and the destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions. Be sure to check our website or subscribe to our newsletter to stay updated on any special offers.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the status of your delivery. If you do not receive a tracking number or have trouble tracking your order, please contact our customer service team for assistance.

6. Failed Deliveries or Incorrect Addresses

It is essential to provide accurate and complete shipping information at checkout to avoid any delays or issues with your delivery. In the event that a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct shipping details and arrange for re-delivery. Please note that additional shipping charges may apply for re-delivery.

If a package cannot be delivered due to reasons beyond our control, such as the recipient being unavailable or a refusal to accept the package, the order may be returned to our warehouse. We will contact you to resolve the situation, but please note that additional shipping fees may apply for re-delivery.

7. Damaged or Missing Packages

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your package arrives damaged or if there are items missing, please contact our customer service team within 2 days of delivery. We will work with you to resolve the issue, whether it involves replacing the damaged items or providing a refund.

8. International Shipping

Currently, Cizar Care only offers shipping within India. If you are located outside of India and are interested in purchasing our products, please contact us directly for more information on international shipping options.

8. Customer Support

At Cizar Care, we are dedicated to providing excellent customer service. If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us. Our customer service team is available to assist you and ensure that your shopping experience with us is smooth and enjoyable.

 

Thank you for choosing Cizar Care for your cleaning and pet care needs. We are proud to offer products that are safe for you and the planet, and we look forward to delivering them to your doorstep.