Enzyme based Eco-Friendly Product Manufacturer in India

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📢 Free Shipping - Enjoy Free delivery on orders above 399/-🛒

Return Policy

Cizar Care Return Policy

At Cizar Care, we are committed to providing you with non-toxic, organic, and plant-based cleaning and pet care products that you can trust. Your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, our return policy is here to assist you in resolving any issues.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Time Frame: You must raise a return request within 7 days from the date of delivery. For damaged or missing items, please initiate the return process within 2 days of receiving your order.
  • Condition: The product(s) must be unused, unopened, and in the same condition that you received them. The items should be in their original packaging, including any seals, labels, or tags.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided when initiating a return.
  • Non-Returnable Items: Certain items are non-returnable due to hygiene and safety reasons. These include opened or used products, gift cards, and promotional items received as part of a promotion.

How to Initiate a Return

If your purchase meets the eligibility criteria, please follow these steps to initiate a return:

  • Contact Us: Raise a return request by visiting our website at https://cizarcare.com/contact-us and providing your order and contact details. Alternatively, you can initiate the return process using the Chat option on our website.
  • Provide Details: When submitting your return request, please include a brief explanation of the reason for the return, along with any relevant photos if the product is damaged or defective.
  • Approval Process: Once we receive your return request, our team will review it within 2 working days. If your request is approved, we will provide you with instructions on how to proceed with the return.

Return Shipping

Depending on your location, we offer different options for return shipping:

  • Courier Pick-Up: If you are located in an area where our reverse pick-up service is available, we will arrange for our courier partner to collect the product(s) from your address. Please ensure that the items are securely packaged for return.
  • Self-Shipping: If reverse pick-up is not available in your area, you will need to ship the product(s) back to us using a reliable courier service of your choice. We recommend using a trackable shipping method to ensure the safe delivery of your return. Once the return is received and verified, we will reimburse your shipping costs to either your Google Pay or Bank Account.

Processing Your Return

Once we receive the returned product(s), our team will inspect them to ensure they meet the return criteria. This verification process typically takes 3-5 working days. After verification, we will proceed with one of the following options:

  • Replacement: If you prefer a replacement and the item is in stock, we will ship the replacement product to you at no additional cost.
  • Refund: If a replacement is not available, or if you prefer a refund, we will process the refund to your original payment method or another preferred method. Please allow up to 7 working days for the refund to be processed and reflected in your account.
  • Exceptions and Special Cases
    Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately within 2 days of delivery. We may request photos or other evidence to verify the issue. Depending on the situation, we will either send a replacement or issue a full refund, including any shipping charges.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the correct product to be sent to you and the incorrect item to be returned.
  • Exchanges: We do not currently offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Customer Support

We understand that returns can sometimes be inconvenient, and we aim to make the process as smooth and hassle-free as possible. If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team. We are here to help and ensure that your experience with Cizar Care is positive.