At Cizar Care, we strive to ensure that our customers are completely satisfied with our non-toxic, organic, and plant-based cleaning and pet care products. We are committed to providing high-quality products that are safe for you and the environment. However, we understand that there may be instances where you need to return or replace a product. This refund policy outlines the steps you need to take to initiate a return or replacement, and what you can expect from us throughout the process.
Once you have submitted your return or replacement request, please allow us 2 working days to review it. During this time, our team will carefully assess the details of your request to determine the best course of action. We may reach out to you for additional information or clarification if needed. Our goal is to ensure that we fully understand the issue so that we can provide you with the most appropriate solution.
After we have reviewed and approved your return request, we will proceed to arrange for our courier partner to pick up the product(s) delivered to you. We understand that returning products can be inconvenient, so we aim to make this process as smooth as possible. Our courier partner will contact you to schedule a convenient time for the pick-up. Please ensure that the product(s) being returned are securely packaged to prevent any damage during transit.
In some instances, our reverse pick-up service may not be available at your location. If this is the case, you will need to self-ship the product to us using any reliable courier service of your choice. While we understand that this may require extra effort on your part, please rest assured that we will reimburse the courier charges incurred. You can choose to have the reimbursement credited to either your Google Pay account or directly to your bank account. To facilitate this, please provide us with the necessary details when you send the product.
Once we receive the returned product(s), our team will verify them against the claim made in your return or replacement request. This verification process is necessary to ensure that the product(s) returned match the details provided in your request. Upon successful verification, we will proceed with either a replacement or a refund, depending on your preference and the availability of stock.
Please note that the availability of a replacement product may vary depending on stock levels. If a replacement is not available, we will issue a full refund for the product(s) in question. Refunds will be processed using the original payment method or another preferred method as agreed upon during the resolution process. Please allow up to 7 working days for the refund to be processed and reflected in your account.
At Cizar Care, we value your satisfaction and are committed to resolving any issues you may encounter with our products. If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to help and ensure that your experience with Cizar Care remains positive.
